Terms & Conditions

General terms and conditions

If you wish to be a customer of the options offered by our Webshop, please read our General Terms and Conditions carefully and use our services only if you agree with all its points and consider them binding on you, as the conditions for using the Service is the acceptance of this GTC by the User.

Details of the Service provider

Name of the service provider: Delivery Tech OÜ, seat of the service provider: Keemia tn 4, 10616 Tallinn, Harju maakond, Estonia.

This Regulation shall be in force from 01/07/2021 and shall remain in force until its revocation. The Service provider is entitled to unilaterally amend the Regulation. By using the website, Users agree that all regulations relating to the use of the website will automatically apply to them.

If the User accesses the website operated by the Service Provider or reads its content in any way - even if he / she is not a registered user of the website, he / she acknowledges that the provisions of the Regulations are binding on him / her. If the User does not accept the terms and conditions, he is not entitled to view the content of the website.

The Service provider reserves all rights with regard to the website, any detail thereof and the content appearing on it, as well as the distribution of the website. It is prohibited to download, electronically store, process and sell the contents or any part of the content appearing on the website without the written consent of the Service provider.

Registration / purchase

By purchasing / registering on the website, the user declares that he / she has read and accepted the terms and conditions of these GTC and the Data Management Information published on the website, and consents to the data management.

The User is obliged to provide his / her own, real data during the purchase / registration. In case of untrue or personally identifiable data provided during the purchase / registration, the resulting electronic contract is void. The Service provider excludes its liability if the User uses its services on behalf of another person with the data of another person.

The Service provider shall not be liable for any delivery delays or other problems or errors that can be traced back to the data provided by the User incorrectly and / or inaccurately.

The Service provider shall not be liable for any damages resulting from the User forgetting his / her password or becoming available to unauthorized persons for any reason not attributable to the Service provider.

The range of products and services that can be purchased

The products shown can only be ordered online. The prices shown for the products are in EUR, they include the statutory VAT and the home delivery fee. There is no extra packing fee.

In the webshop, the Service provider indicates the name and description of the product in detail, and displays a photo of the products. The images displayed on the product data sheet may differ from the actual ones and may be used as illustrations. We are not responsible for any discrepancies due to the image displayed in the webshop and the actual appearance of the product.

The Service provider is entitled to change the prices of the products, with the User being obliged to pay the price published when placing the order.. If a special price is introduced, the Service Provider will fully inform the Users about the special offer and its exact duration. Promotions, coupons and discounts only apply to full merchandise products!

Order process

The User can start the purchase by logging into his User account and then navigating to the webshop page.

The User sets the number of product, products to be purchased.

The User adds the selected products to the cart. Users can view the contents of the cart at any time by clicking on the “cart” icon.

If the User wants to add another product to the cart, select the „continue shopping” button. If you do not want to buy another product, check the number of products you want. You can delete the contents of the cart by clicking on the „delete – X”. To finalize the quantity, click on the “refresh / refresh cart” icon. The User then selects the delivery address and then the delivery / payment method.

The Service provider only accepts payment methods by credit or debit card through the secure payment system of the financial service provider used by the Service provider.

The User has the opportunity to fulfill the total value of the order for certain products in 5 weekly installments. If you buy several products / sets, the price must be paid in one amount.

In case of payment in 5 weekly installments, the User makes a purchase on a given day of the week, pays for the first installment after / simultaneously with the purchase, and then is obliged to pay for the next installment on the same day of the week in the next 4 weeks. The User does not fulfill his payment obligation, i.e. does not settle a certain installment no later than on the 5th day after the due date, the Service Provider’s outstanding claim becomes due in one amount on the 6th day after the due date, and the User is obliged to pay it to the Service Provider, which is to be paid together with a late fee. The late fee is 10% of the price of the product / set.

If the User fails to fulfill his payment obligation, this may result in the deactivation of the User’s account and the transfer of his case to the debt collection company, as well as the Service provider is entitled to use any other legal means and forum (litigation / non-litigation).

If there are any errors or deficiencies in the products or prices in the webshop, we reserve the right to make corrections. In this case, we will inform the customer of the new data immediately after recognizing or modifying the error. The User can then confirm the order once more or withdraw from the contract.

If the payment was made before the order was confirmed and the order cannot be fulfilled for any reason, we will inform the User as soon as possible and we will ensure the refund of the completed payment as soon as possible (but within a maximum of 30 days).

The final amount to be paid includes all costs charged to the Customer based on the order summary and confirmation letter. The User receives the invoice electronically by e-mail. The user is obliged to inspect the package before the courier upon delivery, and in case of any damage to products or packaging, he is obliged to request a report, in case of damage, he is not obliged to accept the package. Subsequent complaints without minutes will not be accepted by the Service provider! Packages will be delivered on working days between 24-72 hours.

If the Service provider does not receive the amount to be paid by the User, he / she may contact the User at his / her known contact details - primarily by e-mail. If the User does not pay the consideration within 14 days after the submission of the Order, then his order is considered unsuccessful and the concluded contract is terminated and the User is obliged to return the product already sent to the Service Provider - at his own expense.

After entering the data, the User can send his order by clicking on the “send order” button. The User acknowledges that the order gives rise to a payment obligation.

The User will receive a confirmation e-mail after the order has been sent. If this confirmation is not received by the User within the expected time limit, depending on the nature of the service, but no later than within 72 hours from the sending of the User’s order, the User is released from the offer or contractual obligation. The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to him. The Service provider excludes its responsibility for the confirmation if the confirmation does not arrive on time because the User provided an incorrect e-mail address during the registration or is unable to receive a message due to the saturation of the storage space belonging to his account.

The User acknowledges that the confirmation discussed in the previous point creates a contract. The User is obliged to take over the ordered product.

Order processing and fulfillment

Orders are processed on working days, during working hours (09.00 - 17.00). It is possible to place an order at any time, but if the order is placed after business hours, it will be processed on the following business day. In all cases, the Service provider’s customer service will confirm electronically when it can fulfill your order.

The Service provider strives to fulfill the orders within an average of 4 working days from the conclusion of the contract (general deadline for fulfillment). Delivery of the Product is only possible in the territory of the country to which the sales activities of the website affected by the order cover.

Based on the order and the confirmation, a sales contract is concluded between the Service provider and the User, according to which the Service provider is obliged to transfer the ownership of the thing (ordered product), pay the purchase price and take over the thing. Ownership of the ordered product is transferred to the User (customer) at the same time as the full payment of the purchase price.

If the User qualifies as a consumer in the legal sense, the risk of damage passes to the User when the User or a third party appointed by him takes possession of the product. In other cases, if the carrier has been entrusted by the User and the carrier has not been recommended by the Service provider, the risk of damage passes to the User already upon delivery to the carrier.

If the User qualifies as a consumer in the legal sense, unless otherwise agreed, the Service provider is obliged to make the thing available to the buyer (User) without delay, but no later than within thirty days after the conclusion of the contract.

In the event of a delay by the Service provider, the User is entitled to set an additional deadline. If the Service provider fails to perform within the additional deadline, the buyer is entitled to withdraw from the contract.

The User is entitled to withdraw from the contract without setting an additional deadline, if
a) the Service provider has refused to perform the contract; or

b) the contract should have been performed at the agreed time of performance, and not otherwise, as agreed by the parties or because of the recognizable purpose of the service.

Right of withdrawal

The User may withdraw from the contract and return the ordered product within 14 days from the receipt of the ordered product without giving reasons.

The User exercises his right of withdrawal within the deadline if he sends his statement of withdrawal before the expiry of the 14th day from the receipt of the product. You can indicate this in writing or by phone at one of the Service provider’s contact details. In the case of a written withdrawal, it is sufficient to send the statement of withdrawal within 14 days. When notifying by post, the date of posting or, in the case of e-mail, the time of sending the e-mail shall prevail. When signaling by telephone, the time of signaling by telephone shall prevail. In case of sale and purchase of several products, if the delivery of each product takes place at different times, the User may exercise the right of withdrawal within 14 days from the receipt of the last delivered product or product consisting of several lots or pieces.

The period open for the exercise of the right of withdrawal expires after 14 days from the day on which the User or a third party other than the carrier designated by the User takes over the product.

The User may exercise his right of withdrawal in the period between the date of concluding the contract and the date of receipt of the product.

The cost of returning the product must be borne by the User, the Service provider does not bear this cost. In case of exercising the right of withdrawal, the User shall not be charged any costs other than the cost of returning the product.

The right of withdrawal does not apply to the User in the case of a non-prefabricated product which has been produced on the basis of the User’s instructions or at his express request, or in the case of a product which has been clearly tailored to the person of the User.

After returning and inspecting the product, the Service provider will refund the amount paid to the User as soon as possible (but within a maximum of 30 days), including the delivery fee for delivering the product to the User, if the product is in new condition. If the product is returned to the Service provider in used condition, the User is not entitled to a refund of any amount.

When refunding, we will use the same payment method as the original transaction.

The User is obliged to return the goods without undue delay, but no later than 14 days after sending the notice of withdrawal to the Service Provider. Returns are considered completed on time if the User sends the product before the deadline (so it does not need to be received within 14 days).

The Service provider is not obliged to reimburse the User for the additional costs resulting from the choice of a mode of transport other than the cheapest standard mode of transport offered by the Service provider.

The refund may be withheld by the Service provider until the goods (s) have been returned or the User has provided proof that they have been returned: the earlier of the two dates shall be taken into account.

Other provisions

During the order, the User must provide only his / her data containing real, up-to-date and necessary information, update them if necessary, and cooperate with the Service provider in order to fulfill it.

It is forbidden to use the Services abusively and in such a way as to interfere with the operation of the Service provider and other users. It is prohibited to post content that is prohibited by law, in particular content that infringes the copyrights or privacy rights of third parties, while using the Service.

If the Service provider, or another person within its area of interest, performs incorrectly in connection with the sold product, the Service provider is liable under the law of the place of order, which liability may differ from state to state. If the customer is a consumer, you can find more information about his consumer rights and the possibilities of claim enforcement at the following contacts:

….

For our company, the User’s satisfaction is primary, we try to handle and resolve any objectionss, complaints or remarks related to the Service in a flexible, fast and user-friendly way, so please contact us for the first time in case of any objections, complaints or remarks related to the Service. Complaints regarding the provision of the Services may be submitted to the following contact details: .... We recommend that the User indicates in the complaint: information and circumstances related to his complaint, his need, and contact information - this may speed up the handling of the complaint.

You can find out more about the User’s rights at the above-mentioned contact details.

Content uploaded or published by the Service provider and / or its partners on the websites mentioned in the introduction, in particular copyrighted, trademarked content, trademarks, graphics, and software, as well as software elements and databases, is protected by law and owned by the Service provider, or its partner. The User is entitled to use these contents free of charge, however, the use may only be for personal purposes and only in accordance with the purpose of the Service, other uses are only permitted with the express, prior and written approval of the right holder. The User is not entitled, in addition to the scope permitted by the applicable legislation, to translate, adapt, change the layout or otherwise modify all such content, and to use the above for profit-oriented purposes.

You can find more information about the data management performed by the Service provider in the Privacy Policy.

During its operation, the Service provider takes all reasonable technical and organizational measures to ensure safe operation and reduce risks, however, the typical risks of data transmission via the internet during the use of the Service, such as data loss or unauthorized access, cannot be ruled out with absolute certainty. The use of the Service - including the submission of the Order - may involve data transfer costs depending on the tariff package of the internet service provider used by the User.

In matters not regulated in these GTC, the provisions of the legislation governing the place of order shall apply. If these legal regulations prescribe more favorable rules for the User than these GTC, they will automatically replace the relevant provisions of these GTC.

Should one or more provisions of these GTC become illegal or invalid for any other reason, the validity of the remaining provisions of these GTC shall not be affected.

Date of entry into force of these GTC: 01/07/2021

Port App Bundle (London only) (PORT collaboration)

These provisions apply in addition to the rest of these General Terms and Conditions to any order for a Port App Bundle (London only). Where they conflict with any other provision of these General Terms and Conditions, these provisions prevail in respect of Port App Bundle (London only) orders.

1. What the Port App Bundle (London only) is

The Port App Bundle (London only) consists of (a) a delivery bag sold by the Service provider and (b) a promotional code issued by PORT entitling the User to a benefit in respect of PORT's vehicle rental service. The nature and value of the benefit, which may take the form of a discount, credit or a period of free use, are those stated on the product page and in the email in which the code is issued.

The bag is sold by the Service provider. The rental service is provided by PORT under a separate agreement concluded directly between the User and PORT, subject to PORT's own terms available at https://port.city/legal. The Port App Bundle (London only) does not create a joint service, partnership, agency, joint venture or any form of joint or shared liability between the Service provider and PORT. Each party acts as an independent business, contracts with the User separately, and is responsible solely for its own service.

2. Availability and collection

The Starter Bundle is available in London only. Both the collection of the bag and the promotional code for the rental service are limited to London. The Starter Bundle cannot be purchased for collection outside London and no delivery option is available. The provisions of these General Terms and Conditions relating to delivery, delivery times and delivery fees do not apply to Starter Bundle orders.

The User selects a London collection location and a collection day at checkout and must attend in person within the stated collection window, presenting the verification code issued on purchase. The User is responsible for satisfying themselves that they are able to attend the selected location. If the User does not collect the bag within fourteen (14) days of the selected collection date, the order is cancelled and the price paid is refunded.

Ownership of the bag passes directly from the Service provider to the User on full payment of the price. PORT does not acquire ownership of the bag at any point. PORT holds the stock solely as custodian on the instructions of the Service provider and acts only as a storage, distribution and handover agent. Risk in the bag passes to the User on handover.

3. The promotional code

On purchase, the User receives by email a verification code and a promotional code for PORT's rental service. The promotional code is redeemable only through the PORT application and is subject to PORT's terms, registration of a PORT account, PORT's eligibility, age and payment requirements, and vehicle availability. The validity period, coverage and any usage limits of the promotional code are those stated at the time the code is issued. The promotional code is valid for use in London only and cannot be redeemed at PORT locations outside London, irrespective of whether PORT operates in those locations.

One promotional code is issued per Port App Bundle (London only) purchased. The code has no cash value, is non-transferable, may not be resold, and cannot be exchanged for a discount or refund on the bag. The Service provider gives no warranty that vehicles, hubs or the rental service will be available. The User's inability or failure to redeem the promotional code does not entitle the User to any refund of or reduction in the price of the bag.

The promotional code entitles the User only to the benefit stated at the time the code is issued. All other amounts charged by PORT, including activation fees, subscription charges, deposits, usage fees, fines, penalties and damages, remain payable by the User to PORT under PORT's terms. No payment for the rental service is made to or collected by the Service provider.

4. Allocation of responsibility

(a) The Service provider is responsible solely for the bag, including its conformity, quality, defects, warranty, returns and refunds.

(b) The Service provider is not responsible for, and to the fullest extent permitted by law excludes all liability in connection with, the vehicles, batteries, chargers, docks, hubs, the PORT application and any other equipment, premises or service supplied by PORT, including their availability, condition, safety, roadworthiness, maintenance, insurance and use, and including any loss, damage, theft, injury, fee, fine, penalty, charge or third party claim arising from them.

(c) PORT is not responsible for the bags, including their conformity, quality, defects, warranty, returns or refunds, and holds no title to them.

(d) Any claim relating to the bag must be directed to the Service provider. Any claim relating to the rental service, the vehicles or PORT's premises must be directed to PORT.

(e) Nothing in this section limits or excludes any liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence or for fraud, and nothing affects the User's statutory rights as a consumer.

5. Use of the bag

The User is responsible for holding the licences, permissions, right to work and insurance required for their activity, for the roadworthiness of any vehicle they use, for securing the load safely, and for complying with road traffic law. Attaching or carrying the bag on any vehicle is at the User's own risk and must comply with the terms of the vehicle's owner or operator. The bag must not obstruct lights, plates, mirrors or the rider's field of vision. The bag is not personal protective equipment and offers no protection in a collision.

6. Personal data

On purchase of a Port App Bundle (London only), the User's email address and the verification and promotional codes issued to the User are transferred to PORT for the purposes of verifying the User at collection and issuing and administering the promotional code. The Service provider and PORT each act as independent controllers in respect of the data they hold. Further information is set out in the Service provider's Privacy Policy and in PORT's privacy policy at https://port.city/privacy.

7. Right of withdrawal

The right of withdrawal set out in these General Terms and Conditions applies to the bag and runs from the date the User collects the bag. Where the promotional code has been redeemed, the resulting rental agreement is a separate contract with PORT and is governed by PORT's own cancellation and refund terms. Withdrawal from the purchase of the bag gives no right to a refund of any amount paid to PORT, and any promotional code not yet redeemed may be cancelled.

8. Availability of the offer

The Port App Bundle (London only) is a limited offer and may be amended or withdrawn at any time. Withdrawal of the offer does not affect orders already accepted.

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